If you receive damaged or incorrect merchandise, please contact Script City within 2 days of receipt for authorization before returning your order. Script City will send back the correct or new (undamaged) item. Damaged material must be reported to the carrier (UPS, FEDEX or U.S. Postal Service) for damage claims to be filed. To arrange for a return, please call (818) 701-0012, Monday through Friday, 9 am to 6 pm. Postage charges are not refundable. PDF orders are not returnable and are only refundable if an incorrect item is sent and the correct item is not available. All sales are final.
What Information About Me Is Collected and Stored?
Script City adheres to the highest standards of ethical practices in all of our operations and is dedicated to protecting the privacy of all visitors to our Website.
One of the basic principles we've tried to follow in designing the Website is that we ask for only the information we need to provide the service you've requested. As a result, what information we collect and store depends almost entirely on how you choose to make use of the Website.
We collect and store information that you enter into the Website. For example, when you register, we collect and store some or all of the following information that you provide: name, billing address, email address, telephone number, credit card number and expiration date. This information is used to provide the services that you have requested. Personal Information may also be collected in certain portions of the Website in which you specifically and knowingly provide such information. Some of this information also may be used to contact you about new site features, unless you have opted to not receive promotional communications in connection with the Website.
Through your use of the Website, we may also gather certain information that does not identify you individually (“Anonymous Information”). Generally, this information is collected through "traffic data". We may collect and store certain other information automatically whenever you interact with the Website. For example, we may collect your IP address, browser information and reference site domain name every time you visit the Website. We may also collect information regarding customer traffic patterns and site usage. This type of information can be used to analyze and improve the Website and to provide our customers with a fulfilling experience.
We never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer.
We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database.
How We Use Your Information?
Customer Service and Feedback
We may use your Personal Information to provide customer service, track your compliance with the Website’s rules and regulations, or for editorial and feedback purposes (to the extent that is explained when you provide the information).
Use of Anonymous Information
We use Anonymous Information to help us determine how people use parts of the Website and who our customers are so we can improve the Website and ensure that it is as appealing as we can make it for as many people as possible. We also use Anonymous Information to provide statistical "ratings" information in aggregated form to our partners and other third parties about how our users collectively use the Website.
We occasionally have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as marketing, analytics, credit card processing, providing customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the Website.
We may share non-personal information with our partners and others from time to time. Examples of such non-personal information include the number of users who visited the Website during a specific time period. This information generally is shared in an aggregated form.
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) protect and defend the our rights or property, the Website or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website or the public.
What Steps Are Taken To Keep Personal Information Secure?
The importance of security for all Personal Information associated with you is of utmost concern to us. We exercise care in providing secure transmission of your information from your PC to our servers. Personal Information collected by the Website is stored in secure operating environments that are not available to the public. In many instances, such as in the case of credit card numbers, the Personal Information is encrypted before you conduct your transaction. Only those employees who need access to your Personal Information in order to do their jobs are allowed access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
While we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
What Happens When I Link To or From Another Web Site?
Public Areas, Chat Rooms and Newsgroups
Changes to This Policy
Opt-Out and Correction Procedures
You may opt-out of receiving future e-mail messages and other communications. There are several ways in which you can tell us whether or not you want to receive promotional communications from Script City. You will have an opportunity to change these selections by following the “unsubscribe” or “preference center” instructions contained in the promotional emails we send you. We also permit you to correct or update Personal Information that you have previously provided to us.
Who do I talk to if I have more questions?
Questions regarding this statement should be directed to firstname.lastname@example.org